Payments and Shipments

Payment options Cross-border VAT Your pack shipment International delivery Customs clearance

Payment options

Pay with the world’s most popular and secure payment methods. Our shop offers three payment methods, namely bank wire transfer, cash on delivery and PayPal.

Bank wire transfer is a standard pre-payment option. When you select payment via bank wire you will receive pro-forma invoice with all the necessary information. Our policy is to send pro-forma invoice when all the items ordered are ready for shipment. This may take a few days in the case of out of stock products. We advise to wait for pro-forma invoice before making the payment, as it allows to make sure all the products ordered are indeed available. Package is shipped once the bank wire payments is confirmed and recorded in the accounts.


PayPal is a quick and comfortable pre-payment method. When you select payment via PayPal you will be redirected to PayPal website. Log-in to your PayPal account and complete payment. In the case of PayPal payments, we add 5% transaction fee of the total order amount. Package is shipped once the PayPal payment is confirmed and recorded in the accounts.

Cross-border VAT

We do not charge VAT if the customer is another business and the order is shipped to another EU country. The customer must, however, possess a valid VAT number. You may enter your VAT number when you add your first address in MY ACCOUNT. Once you enter your company name, place for entering VAT number will appear underneath.

If the customer does not have a valid VAT number, we charge VAT at the rate applicable in Poland.

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via GLS or UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

International delivery options

Our shop offers shipment to the European Union countries. Customers from Belarus, Ukraine and other European countries not listed below interested in our offer may contact us via e-mail. Estimated delivery date may vary depending on the product weight and size, product availability and delivery address.

Austria Belgium Bulgaria Croatia Cyprus Czech Republic Denmark Estonia Finland France
Austria Belgium Bulgaria Croatia Cyprus Czech Republic Denmark Estonia Finland France

Germany Greece Hungary Ireland Italy Latvia Lithuania Luxembourg Malta Netherlands
Germany Greece Hungary Republic of Ireland Italy Latvia Lithuania Luxembourg Malta Netherlands

Poland Portugal Romania Slovakia Slovenia Spain Sweden United Kingdom
Poland Portugal Romania Slovakia Slovenia Spain Sweden United Kingdom

Customs clearance

Shipment to some European Union countries, Switzerland and Norway requires additional payment for customs clearance. Customers from countries listed below interested in our offer may contact us via e-mail (store@toolsmach.com). We can offer you costs estimate including product prices, delivery and customs clearance costs.

Albania Andorra Bosnia & Herzegovina Faroe Islands Gibraltar Iceland Kosovo
Albania Andorra Bosnia & Herzegovina Faroe Islands Gibraltar Iceland Kosovo

Liechtenstein Macedonia Montenegro Norway San Marino Serbia Switzerland Turkey
Liechtenstein Macedonia Montenegro Norway San Marino Serbia Switzerland Turkey

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